Fitness Repair GURU, Developing and Training Technicians, Building Service Teams with National Service Manager of Novofit in Australia with Ben Hudspith

In episode 14 of Fix Your Gym, Adam Niffen interviews Ben Hudspith from Sydney, Australia, who brings a wealth of experience in the fitness industry. Ben shares insights from his roles as a field technician, small business owner, and now national service manager for a large company. The conversation delves into industry trends, technologies, products, and news, offering valuable perspectives for listeners. 

Tune in to gain valuable insights into the world of fitness equipment maintenance and service.

TIMESTAMPS

[00:02:42] Family Bicycle Shop Experience.

[00:06:20] Starting a Gym Repair Business.

[00:10:30] Entrepreneurial Journey Through Different Industries.

[00:15:45] Persistence in Business Relationships.

[00:19:40] Starting a Business Advice.

[00:25:08] The Vastness of Australia.

[00:30:09] A Unique Work Travel Experience.

[00:31:47] Australian Outback Terrain.

[00:34:49] Nova Fit Equipment Dealership.

[00:39:33] Hands-on Equipment Maintenance Training.

[00:44:06] Building Customer Relationships.

[00:48:29] Smart Time Management Strategies.

[00:51:19] Repair Tips And Tricks.

In this episode, Adam Niffen and Ben Hudspith emphasize that building relationships with customers is crucial for technicians in the fitness industry. Ben mentions that a significant part of a technician's role is not only fixing the equipment but also effectively communicating with the customers. The interaction with the customer plays a vital role in establishing trust and loyalty, which are essential for long-term business success.

Furthermore, Ben highlights the importance of effective communication and customer service skills, emphasizing the need for technicians to engage with gym managers, explain the repair process, and ensure customer satisfaction.

QUOTES

• "A piece of advice would be just to keep going with it. You just got to get up every day and do the job. And then these days, information's fairly close to the internet. Yes, you can get by in the gym industry with a basic range of tools." - Ben Hudspith
• "You've got to think outside the box when you go to a job and you've got to try and fix it. You've got to try your very best, think of every way you can to fix that machine whilst you're there" - Ben Hudspith
• “Overall, that is going to pay for itself because you're adding significant value to the customer's experience, getting the machine fixed quicker, and that overall is definitely going to lead to more business.” - Adam Niffen

SOCIAL MEDIA LINKS

Adam Niffen

LinkedIn: https://www.linkedin.com/in/adam-niffen-6baba7170/

Ben Hudspith

Instagram: https://www.instagram.com/gym_repairs_tips_tricks_pics/

Facebook: https://www.facebook.com/ben.hudspith

LinkedIn: https://www.linkedin.com/in/ben-hudspith/

YouTube: https://www.youtube.com/c/BenHudspith

WEBSITE

Stride Fitness Solutions: https://stridefitnesssolutions.com/

NovoFit: https://novo

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